For the return process, you need to send an e-mail to info@ardenarchive.com and then send the product with Aras Cargo with the free shipping code that will be given to you.

For shipments you make with different shipping companies, the shipping fee belongs to you.

After the product reaches us, the compliance of the product with the 'Return and Cancellation Conditions' is checked and unless otherwise stated, a refund instruction is made to you.

Depending on your bank's procedures, it may take 1 to 7 business days for the relevant amount to be credited to your account.

Shipping charges for orders are non-refundable.